FAQ
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Are Rootico products 100% natural ?
Yes! All our products are made using natural materials such as stone, clay, wood, and herbal ingredients. No chemicals, no artificial colors—just pure, earthy goodness.
Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery is available on most orders across India. But please check the order details during checkout.
Is shipping free?
Yes! We offer free standard shipping across India on all orders. No hidden charges.
How long does delivery take?
Delivery usually takes 2–7 working days, depending on your location. We’ll share tracking details as soon as your order is dispatched.
What if my product arrives damaged?
We’re really sorry if that happens. Please share a photo within 24 hours of receiving the package, and we’ll arrange a free replacement or refund at no extra cost.
Do you accept returns?
Yes, we accept returns within 3 days of delivery if the product is unused and in its original condition. Simply contact our support team to initiate the process.
Where are Rootico products made?
Rootico products are proudly handcrafted in Kerala, Tamil Nadu, and Bangalore by skilled artisans who carry forward India’s rich tradition of natural craftsmanship.
